Westin Dallas Downtown (January 2021)

Booking

I had originally booked this reservation for inaugural weekend, but with the January 6 events, DC went into lockdown, so I attempted to push it out. I did so by calling the Platinum line and pleading my case. The CSR finally called the hotel who agreed to move the date on a nonrefundable reservation gratis.

Naturally they still charged my card, and I’ve been fighting with the Bonvoy line ever since. The latest is they’re going to “review my call” to independently determine whether they owe me a credit. Meanwhile my itchy trigger-finger is ready to ask Amex for a chargeback.

Property

The property is downtown Dallas in a concrete-and-glass-type, mixed-use skyscraper. Have you ever been downtown Dallas? Then you know what to expect. If not, it’s a bit surreal and a bit underwhelming for a raging metropolis.

Checkin

I booked a traditional King, which they upgraded to a Deluxe Corner (this hotel also has three levels of suites). Supposedly Marriott brand standards were back, so I asked about breakfast as an option (no) and a lounge, which they did not have. The front-desk agent then caught on and thanked me for my Bonvoy membership.

Room

The room was better than expected, both because the ceiling was high and the windows large. This time there are pictures.

The entry was split from the rest of the room by a closet and a bathroom.

The entry and closet were split from the main part of the room.
Hallway leading to living area.

The “living” area of the room featured a bed, a desk, and a small sitting area. Not huge. True to the room’s description, it was a corner room with great views.

Living area of room
Views of downtown Dallas from room.
And again.

Food and beverage

There was a restaurant downstairs that allowed room charges, which was not a breakfast option. I forget what I had, sadly, so it was neither amazing nor terrible.

Service

Service was friendly, if sparse, as is common in the times of COVID.

Rating (out of five)

Two stars.

As it turns out, the property and Bonvoy will not acknowledge the waiver in changing the date.

The Chaedrol Hotel Guide does not provide “balanced” reviews of stays, but rather our reviewers’ experiences at properties. Star ratings are based on price, so that a luxury or budget hotel may both receive either no or five stars, and factor in extenuating circumstances. Your actual experience may vary.

Westin Arlington Gateway (January 2021)

Booking

Booked a one night in a cityview King (the most basic room) on Marriott.com for $93.72 including tax.

Property

I had regarded this as a fairly nice, updated property based on past stays. Most everything was closed with COVID, and the property was fairly quiet.

Checkin

The hotel was very quiet when I arrived. The front desk clerk noted I’d requested an online checkin, which was on my phone. No acknowledgement of Bonvoy status and no upgrade whatsoever.

Room

The room was ridiculously small, with a king bed, small seating area, and small desk. The HVAC and the refridgerator were also both ridiculously loud.

If it were not just me for one night, I’d have asked to be moved.

Food and beverage

Nope.

Service

Nope.

Rating (out of five)

**

This was a disappointment return to a property I’ve enjoyed in the past.

The Chaedrol Hotel Guide does not provide “balanced” reviews of stays, but rather our reviewers’ experiences at properties. Star ratings are based on price, so that a luxury or budget hotel may both receive either no or five stars, and factor in extenuating circumstances. Your actual experience may vary.

Westin Washington, D.C. City Center (December 2020)

Boarded up downtown Washington, DC, somewhat near Westin

Booking

Used marriott.com to prepay for a Traditional King as a Bonvoy Platinum. Upgraded one notch to a Cityview King, surprising (in a bad way) for a legacy SPG property. Unfortunately, the unpleasant surprises didn’t end there.

Property

Yes, this is where Marion Barry uttered his infamous catch phrase, and the lobby is a throwback to brutal, semiatrium-style luxury. We all looked better back in the day, so there’s that.

Checkin

Terse front desk associate started off by scolding me for not standing directly in front of the plastic shield. She then explained the “upgrade” and that the hotel had no food or beverages, aside from the bottles water she handed me. Delivery drivers could meet me in the lobby, she helpfully pointed out.

Room

A standard Westin room at the midway point in the refresh life cycle. One “Juliet” balcony and no other windows. Fifty days here would be a bleak path to Platinum.

Food and beverage

Nope.

Service

Nope.

Rating (out of five)

There is a lot of hotel competition in DC, except right now. I’m guessing the Westin brand (and approach to revenue management) keeps this stale rooming house afloat.

Two stars.

The Chaedrol Hotel Guide does not provide “balanced” reviews of stays, but rather our reviewers’ experiences at properties. Star ratings are based on price, so that a luxury or budget hotel may both receive either no or five stars, and factor in extenuating circumstances. Your actual experience may vary.